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Our FAQ Section Covers Most Of our Customers Questions. Feel Free To Contact us Back if you need Further information
Frequently Asked Questions
General Questions
Ordering Process
Artwork & Design
Shipping & Returns
Payment Methods
Can I visit your showroom?
Absolutely. Our Cairo showroom holds a curated selection of products you can review in person, with our team on hand to help you identify the right ideas for your brief.
Please call us in advance to arrange your visit so we can prepare for you. Coffee is on us.
Are your website's prices and products up-to-date?
Yes, our database is updated daily to reflect all new product launches and the latest promotions.
How are logo branding costs determined?
Branding costs are calculated based on three factors:
The product itself and its decoration surface
The size of your logo or artwork
The branding technique used (UV printing, laser engraving, embroidery, sublimation, or DTF)
After you share your brief, our team will recommend the most suitable technique and provide a detailed cost estimate.
What should I print on my promotional product?
Your organization's logo is always the primary element. Beyond that, the most effective additions are:
Contact details and website URL
A concise tagline or brand message
Inspirational or motivational messaging
Social media handles
Our team can advise on the right combination based on the product, the audience, and the available branding area.
Do you offer Branding only as a separate service?
We do not offer branding as a standalone service for products sourced externally. All branding is performed on items supplied through TePee-X to ensure consistent quality control across material, decoration technique, and finish.
Do your prices include branding/printing and VAT?
Our displayed product prices exclude both branding costs and VAT.
This pricing structure reflects how most agencies and corporate clients in Egypt prefer to work — receiving products either unbranded or with branding handled as a separate line item, with VAT applied per project requirements.
For a complete quote that includes branding, VAT, and any customization, please contact our sales team.
How quickly can TePee - X quote pricing for my project?
For local projects, pricing quotes are typically delivered within 24 hours.
For custom or overseas briefs that require supplier confirmation, quotes are usually provided within two to three business days.
If you have a tighter deadline, let us know — we'll prioritize accordingly.
How do I choose the right promotional product?
An effective promotional product aligns with the recipient's values and the message you want to leave behind. When selecting items, consider:
Your customers' or recipients' needs and interests
Your organization's marketing and strategic goals
Your budget and ROI expectations
Your brand positioning (sustainable, premium, high-tech, classic)
The desired reach (mass-distribution items vs. low-quantity, highly targeted gifts)
The distribution channel (event handout, mailed kit, executive gift, retail incentive)
Contact us to speak with one of our account managers — we'll suggest options matched to your brief and your budget.
Do you offer personal gifts or single-piece orders?
TePee-X is built for businesses, organizations, and corporate gifting — with MOQs, full branding capabilities, and supplier-grade pricing.
For personal gifts, smaller quantities, weddings, birthdays, and anything you'd buy as an individual rather than a company, our sister brand Totem Gift is the right fit.
Visit totemgift.com to explore the collection.
Do you handle event production or activations?
TePee-X handles corporate gifts, branded products, and giveaways — we don't produce events ourselves.
For full event production — conferences, brand activations, launches, exhibition booths, on-site setup, and event-specific fabrication — our sister brand Wampum Events is the right partner.
Visit wampumevents.com to learn more.
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